This privacy policy explains how TruckMeru, operated by Javiak Logistics Services Private Limited, handles information you choose to submit through this website.
Depending on the service you use, you may submit contact details, pickup and delivery information, shipment details, account information, and booking-related documents. Please provide only information needed to request or manage a transport service.
Information submitted through the website may be used to respond to enquiries, arrange or manage bookings, provide support, process account requests, and communicate about a requested service.
Information may need to be shared with people or service providers involved in responding to a booking or support request. Individual transport provider details are not publicly disclosed.
Booking and account information is stored on servers managed by our hosting provider. We do not sell personal information.
Booking and account data is not shared outside India except where this is needed to provide the service you requested. The analytics tools described below are provided by Google and Microsoft, and visitor data they collect may be processed on their servers outside India under their own privacy policies. These tools run only after you accept them.
We keep booking and account information for as long as it is needed to provide the service and to meet accounting, tax, and other legal record-keeping obligations. When you ask us to delete your account, we remove or anonymise your personal information, except for booking records that we are required by law to retain for the applicable period.
To request deletion of an account, send an email to [email protected] from the same email address registered with the account. We may need to verify the request before processing it.
This website uses essential session technologies and, only after you accept, analytics tools including Google Analytics, Google Ads measurement, and Microsoft Clarity. These tools help us understand website visits, measure campaigns, and improve the website.
A cookie consent message is shown before these analytics tools are loaded. Select Accept to allow them or Reject to keep them disabled. Your choice is stored in your browser.
To change your choice later, clear the site data or local storage for TruckMeru in your browser and visit the website again. Essential session technologies needed for features such as booking may still be used.
You can ask us to access, correct, or delete your personal information, or withdraw consent for analytics, by contacting [email protected] or calling 9727445443. Account-deletion requests should be sent from the same email address registered with the account.
For a privacy complaint or grievance, including under the Digital Personal Data Protection Act, 2023, email [email protected] with the subject "Privacy grievance" and the details of your concern. We will acknowledge your request and respond within a reasonable time.
Effective date: 1 January 2026. Last updated: 18 October 2026.